Privacy Policy

Last updated: October 2025

1. Introduction

M&D Home and Garden Improvements (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect the information you provide through our website:
https://manddhomeandgardenimprovements.co.uk

Our contact details:
Address: Hartlepool, TS26 9HY
Call: 07731 952 924

2. Information We Collect

Since we only use a contact form, the information we collect is minimal and provided directly by you.
This may include:

  • Your name

  • Your email address or phone number

  • Your message or enquiry details

We do not collect payment details, cookies for tracking, or any unnecessary personal information.

3. How We Use Your Information

We use the information you submit only to:

  • Respond to your enquiry.

  • Provide quotations, arrange visits, or discuss requested services.

  • Maintain basic records of correspondence (for administrative or legal purposes).

We do not use your data for marketing, mailing lists, or advertising purposes.

4. Lawful Basis for Processing

We process your personal information under the following lawful bases:

  • Consent – you have given us permission by submitting your contact form.

  • Legitimate interests – for responding to enquiries and managing business communications.

5. Data Sharing

We do not sell or rent your personal data.
Your information is only shared with:

  • Trusted service providers who operate our website or email service (for example, hosting providers), and

  • Only when necessary to deliver or respond to your request.

All partners comply with UK data protection standards.

6. Data Retention

We retain contact form submissions for a reasonable period (typically up to 12 months) to manage enquiries, unless you request deletion sooner.

7. Your Data Protection Rights

You have the right to:

  • Request a copy of your personal data.

  • Request correction or deletion.

  • Withdraw consent at any time.

  • Complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise these rights, please contact us using the phone number above or through our website contact form.

8. Security

We take reasonable steps to secure your personal information, including using secure servers and encryption when appropriate.
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Links to Other Websites

Our site may contain links to external websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.